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CUSTOMER FEEDBACK/ COMPLAINT FORM
Dear Customer,

Understanding your expectations will help us to serve you better.
We shall be grateful if you could spare a moment to give us your valuable feedback.

1. Which Branch / Location/ Department/Unit are you commenting on?


2. How satisfied were you with your experience?

3. If you were not satisfied with our service, could you tell us why? Do you have any complaints with respect to the same?

4. Branch services (If you have not used this service, please skip this section)

5. How would you rate the following at the branch?

A. Speed of service

B. Courtesy of staff

C. Knowledge of staff

D. Adequacy of staff at branch counters

E. Availability of brochures, deposit slips etc.

F. Ambience / cleanliness of branch

G. Ease of locating the required service counter

What could we do to improve our service?

6. ATM Services(If you have not used this service, please skip this section)

How would you rate the following?

A. Convenient location of the ATM

B. Easy to use for all banking services

C. ATM uptimes/ serviceability

D. Cash availability/ denominations

E. Cleanliness of surrounding area

What could we do to improve our service?

7. Loans (If you have not used this service, please skip this section)

How would you rate the following?

A. Manner in which the request was handled

B. Speed of service

C. Knowledge of staff

D. Courtesy of staff

E. Time taken to disburse loan

F. After sales service

What could we do to improve our service?

8. Is there any other matter not covered above on which you would like to give us your feedback?

9. Would you like to give us your name, type of account and contact details? If yes, please rest assured that your response will be treated in the strictest confidence.

Name

Contact Number

E-mail

Type the letters below:


Thank you for your valuable time!
Member: PDIC. Deposits are insured by PDIC up to P500,000 per depositor.
For concerns, please go to your branch of account or call our customer hotline at (044) 940-6165 or (0998) 847-4608 and with email address at customerconcerns@gmbank.com.ph.
GM Bank of Luzon, Inc. (A Rural Bank) is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7087 and with e-mail address consumeraffairs@bsp.gov.ph.
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