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A Message from the GM Bank Family

Your safety is important to us. While it is our mission to serve the countryside and open as many branches as possible, there will be situations where we need to temporarily close branches to protect the health of our staff and customers, and in compliance with LGU lockdown restrictions.

We will strive to reopen them as soon as possible.

Branch Operations – We have shortened our banking hours until 1PM only and shall be open to cater your deposits and withdrawals. Loan payments are also welcome, but should you pay later, there will be waiving of fees and charges.

ATMS – Our units are available in select branches for your immediate cash needs.

Head Office Functions – Our employees are still reporting to support the branch operations. While we are maintaining skeletal force, we are doing our best to swiftly fulfill all the processes without compromising their health.

Business Continuity – We have oriented everyone about the plans and some of us are working from different sites already to prevent the spread of COVID-19. Our Senior Management is continuously reviewing the plans and adjusting to be of good service to our clients.

Maraming salamat sa inyong patuloy na pagtitiwala. GM Bank will continue being your Good Money Bank.

GM Bank is reminding you against NEW FORMS of financial crimes amidst COVID-19 pandemic


Fundraising for fake charities or fraudulent donation drives for the needy and medical frontliners.

  • Impostor scams are executed by impersonating corporate executives and instructing emplyoees to perform financial transactions (e.g., fund transfers) or to disclose confidential information fraud).

  • Investment and product scams offer fraudulent haven investment opportunities to the public.

  • The fraudster appears to be involved in the manufacture, sale or distribution of fake medicine, products or services, exploiting people in urgent need of care and promising COVID-19 cure.


Money mules are persons recruited to lend their personal bank/e-money accounts to receive cash deposits/online transfers from illegal sources under the guise of "charity or COVID-19 donations".


Fund transfers or digital payments for online sex trafficking or child exploitation especially during the community quarantine donations.


Online donations solicited and collected by certain organizations or persons for COVID-19 purposes but in fact will be used to promote and finance terrorism.

** Please stay vigilant; kindly REPORT any new forms of COVID-19 financial crimes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


  • DON’T LET YOURSELF FEEL PRESSURED INTO CLICKING A LINK IN AN EMAIL. Most importantly, don’t act on the advice you didn’t ask for and weren’t expecting

  • DON’T BE TAKEN IN BY THE SENDER’S NAME. Cyber threats say it comes from trusted sources like “World Health Organization”.

  • LOOK OUT FOR SPELLING AND GRAMMATICAL ERRORS. Not all crooks make mistakes, but MANY do. Take the extra time to review messages.

  • CHECK THE URL BEFORE YOU TYPE IT IN OR CLICK A LINK. Stay clear. Do your own research and make your choice about where to look.

  • NEVER ENTER DATA THAT A WEBSITE SHOULDN’T BE ASKING FOR. There is no reason for a health awareness web page to ask for your email address and password. If in doubt, don’t give it out.

  • IF YOU JUST REVEALED YOUR PASSWORD TO IMPOSTERS, CHANGE IT AS SOON AS YOU CAN. Crooks who run phishing sites typically try out stolen passwords immediately, the sooner you react, the more likely you will beat them to it.

  • NEVER USE THE SAME PASSWORD ON MORE THAN ONE SITE. Once crooks have a password, they will usually try it on every website where you might have an account.

  • REPORT any COVID-19 suspicious, phishing and spear-phishing emails, Covid-19 themed malicious websites to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Image source: bankinfosecurity.com
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For concerns, please go to your branch of account or call our customer hotline at (044) 940-6165 or (0998) 847-4608 and with email address at customerconcerns@gmbank.com.ph.
GM Bank of Luzon, Inc. (A Rural Bank) is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7087 and with e-mail address consumeraffairs@bsp.gov.ph.
GM Bank of Luzon Inc. © 2020. All Rights Reserved

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